Frequently Asked Questions

Internet television allows for the broadcast of television programs through an internet connection. The signal can be received without the need for other additional devices such as antennas. Televio allows you to receive more than 180 channels through an internet connection from any provider. To function correctly, the platform requires an internet connection with a speed of at least 4 Mb/s.

Yes! We broadcast all of out content legally. All channels are distributed on the basis of contracts with content providers.

You can register in Croatia and access the Televio service from any country within the European Economic Area.

Ordering Televio is very simple and doesn't take much time at all!

1. Select the package you're interested in.
2. Create an account.
3. Pay with a payment card.
4. All done! Enjoy Televio internet television!

Every user has access to their order history, which you will find in the Shop.

How to find your order history:

1. Log into your account.
2. In the main menu, select the Shop.
3. Click the button on the bottom of the page History of orders.
4. All done! All of your orders can be found here.

All packages can be paid for using the PayU payment gate. Payments for subsequent months will be charged to your card automatically. You can cancel the service anytime without any additional fees.

In order to use our service, you need to agree to recurrent payments and to your payment card information being saved. The subscription will be paid automatically every month and you won't have to worry about remembering to pay for the service.

Your full payment card information is being saved by the PayU payment gate. The Televio is only able to access a censored version of the payment information, so that we can pair your payments to your subscriber account. Ordinarily, we only receive the last four digits and the date of expiry.

For storage and transfer of sensitive data, PayU uses the most up-to-date encryption protocol TLS 1.2, which is compliant with the strict PCI DSS 3.2 security standards. This means your data is always sufficiently protected.

Automatic payments can be canceled by following the steps below:

1. Log into your account.
2. In the top right corner, select „Account settings” from the drop-down menu. Select the Services.
3. In the „Payment cards” section, find the card which you would like to remove.
4. Press the cross icon on the right to remove the card.

You can find information about all saved payment cards in the „Payment cards” section of your account settings.

To manage the cards:

1. Log into your account.
2. In the top right corner, select „Account settings” from the drop-down menu. Next, please select the Services.
3. You will find all information in the „Payment cards” section.

You can cancel your subscription anytime without any additional fees.

1. Log into your Televio account.
2. Go to „Account settings” and then click on Services.
3. In the „My subscriptions” sections, click the „Cancel all” button.

You can watch Televio on up to 2 Smart TV simultaneously and you can take it on the go thanks to additional paired mobile devices.

Yes! You can see all paired devices in your Account settings. To manage devices:

1. Log into your Televio account.
2. Go to „Account settings”.
3. Open the section: My devices.
4. Here, you can add or remove paired devices.

• Smart TVs – TVs with the AndroidTV operating system (such as Sony, Philips, Sharp, Hisense, TCL, Thomson), LG TV with WebOS. A Samsung app will also be available soon.
• Set-top boxes – Televio apps are available on Apple devices with tvOS 12 and higher, as well as on all set-top boxes with AndroidTV certification.
• Mobile devices – Televio apps are available for devices with Android 5 and higher, as well as iOS 12.0 and higher.
• PCs and laptops – web browsers on Windows, Linux, and macOS.
• Google Cast – any devices supporting video streaming through Chromecast.

Additional information about supported devices can be found here.

Mobile devices: App Store | Google Play

No. You can use Televio on your computer, phone, tablet or Smart TV. Set-top boxes are meant mainly for TVs, which are not directly supported by our apps.

Televio offers 3 main packages:

In addition, you can buy thematic packages along with one of the main packages:

More information about the packages can be found here.

We offer more than 180 channels of different genres, such as:

• General: HTV1, HTV2, Nova TV, DomaTV, RTL, RTL 2
• Local: Z1, OTV, Narodni TV, Laudato TV, TV Jadran, DUTV
• Movies: HBO, Cinemax, Star Movies, Cinestar TV, Kino TV, FilmBox, AMC, Dizi
• Kids: Nickelodeon, Nick Jr., RTL Kockica, Disney Channel, Baby TV, Mini TV, Duck TV, Da Vinci Learning
• Documentary: National Geographic, Discovery, History, Animal Planet, BBC Earth, Viasat Explore, Doku TV.
• Lifestyle: RTL Living, 24 Kitchen, Food Network, TLC, Woman, Fashion TV, Travel XP
• Education: English Club TV, TVIQ, ICT Business TV
• News: Al Jazeera Balkans, Al Jazeera English, BBC World, Euronews, Ukraina TV, France 24
• Sports: Eurosport 1, Eurosport 2, Sportska TV, GP1, Extreme Sports, Motorvision+, FightBox, Gametoon
• Music: MTV, CMC, Jugoton, iConcerts, Mezzo, Lounge TV
• Adult: Hustler TV, Private TV, Erox, Eroxxx, Dusk!

And many more. Detailed information about available channels can be found in the package descriptions on our website..

You can check the current TV programme in the Program Guide section, available in the Televio apps or on the Televio website. Our electronic programme guide (EPG) offers a programme schedule up to 7 days ahead. The search tool in our guide makes it even easier to find interesting channels and programmes.

Televio includes the following modern features:

• Start-over – watch currently airing content from the beginning.
• Pause – programs can be paused in real time.
• Recordings – save programs for later directly in the app.
• Timeshift – watch content from up to 7 days back.

The above mentioned features are available only for selected channels.

Yes, content aimed at people over 18 years old is protected by a PIN code.

Your password can be easily changed in the account settings.

1. Go to the „Account settings” section.
2. Go to the section User.
3. Under „Password”, input your new password and confirm it.
4. Press the „Change password” button to save the changes.

If you forgot the password to your Televio account, you can generate a new one. Follow the steps below:

1. On the login page, click on the „Forgotten pasword” link.
2. On the „Forgotten password renewal” page, enter your e-mail address or the login username which you chose during registration.
3. A code which will allow you to set a new password will be sent to your e-mail address.

If you experience other problems with logging in, contact our customer support at: podrska@televio.hr.

The PIN code is used for the parental lock. 18+ content can be accessed using this code. PIN code is also useful for smooth and easy shopping of the additional services, if you have your credit card saved in your account.

PIN code can be set while creating a new account. The system will automatically ask you to set it.

You can change your PIN code at any time.

1. Log into your Televio account.
2. Go to your account settings and open the section User..
3. In the „PIN” section, click the „Change PIN” button. An e-mail about the PIN code change will be sent to you address.
4. Follow the instructions in the e-mail.

A user profile is your personal space, where you can personalize the service according to your preferences. In the Televio app, you can create up to 5 separate profiles on each account.

Each user can personalize their:

• Profile name.
• Preferred app language.
• Icon color.
• List of favorite channels.
• Order in which channels are shown.

If you'd like to delete your Televio account, please contact Televio customer support. After confirming your personal information and removing your payment card, the account will be deleted.

If you still experience other problems with logging in, contact our customer support at: podrska@televio.hr.

All issues related to the service should be reported to Televio customer support.

Televio customer support (Mon–Fri, 9AM–4PM)

E-mail: podrska@televio.hr
Phone: +385 1 333 3250